Radiance Data Protection & Privacy Policy


At Radiance we take privacy seriously, this policy will explain areas of this website (www.lorraineo.sg-host.com) and Radiance Beauty Clinic, 12 Charlotte Place, W1T 1SL that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations) are adhered to. Additionally it will explain the use of cookies or software and the download of any documents, files or software made available to you on this website.

At any time you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.  

For transparency, we have listed the business services we provide and how each service uses the information we collect. 

 Beauty Related Services 

In order to run our business effectively & to ensure your safety and wellbeing, and to meet the requirements of the London Borough of Camden’s Massage & Special Treatment Premises License and those of our insurers, we request personally identifying information from you. This is data you provide us with directly, for example, your name and contact details. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred skincare products and treatments, how you like your coffee and who your favourite therapist is. 

 We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service and avoid any contra-indications of the treatments we carry out. 

 Appointment confirmations and reminders

 In order to run our business effectively and to reduce the risk of you forgetting to attend your appointment and being charged our late cancellation fee, we will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity.

Appointment ratings and reviews

After visiting us we may send you an email asking you to rate our services and provide feedback to ensure that we are meeting your needs and to address any concerns. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.


We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.


We operate automated email and SMS marketing campaigns and use rules based on services and products purchased and information we collect from you.  For example, we may send marketing campaigns related to your birthday, the fact we miss you (if you have not visited for 3 months) and other special days like Valentine’s day and Christmas. Futhermore, we may wish to inform you about products, services and/or news we supply/publish.  We will not undertake phone, mail, email or SMS marketing to any new clients to our business without you first providing consent for us to do so.  Any existing customers may have been opted in automatically under previous privacy laws. You may opt out of receiving marketing material at any time.

 Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in numerous locations outside our business premise. For a list of data processors and data storage locations please visit: www.shortcuts.com.au/datastoragestatement.

 Contact and complaints

You may contact us to:

– Discuss our privacy policy.

– Request information we have stored about you.

– Request we remove all identifying information about you.

– Make a complaint.

If after you opting-in, you change your mind, you may withdraw your consent for us to contact you for marketing purposes at anytime, by contacting us at beauty@lorraineo.sg-host.com or mailing us at: Radiance Beauty Clinic 12 Charlotte Place, London, W1T 1SL, United Kingdom or by unsubscribing to our emails.

 Use of Cookies 

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.  

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.  We use Google analytics session tracking code for this activity. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.  We will not store, save or collect personal information on our website unless specified in relation to an Online Booking or by completing our contact form.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.


WOOCOMMERCE provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WOOCOMMERCE’s data storage, databases and the general WOOCOMMERCE application. They store your data on a secure server behind a firewall.


For online bookings our software providers; Shortcuts UK Lts stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications 


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

External Website Links& Third Parties

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways (such as PayPal) and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at lorraine@radiancelondon.co.uk or by mail at Radiance Beauty Clinic, 12 Charlotte Place, London, UKM, W1T 1SL, United Kingdom